Mr. Cooper in the Arizona market
Many Arizona homeowners learn they have a 'Mr. Cooper loan' only when their servicing transfers there. Mr. Cooper services loans for nearly every major investor (Fannie, Freddie, Ginnie, private label).
How a Mr. Cooper short sale works
Submission goes through Mr. Cooper's online platform. After hardship and listing docs are uploaded, the file is assigned to a loss mitigation specialist. BPO ordered, valuation reviewed, file routed to investor (Fannie/Freddie/FHA/VA/private) for approval. Mr. Cooper rarely owns the loan — final say comes from the investor.
Typical timeline
75–120 days typical. Mr. Cooper's queue size means waits at hand-off points (file → BPO, BPO → investor) can run 10–14 days each. A complete file at submission is the difference between 75 and 120 days.
Paperwork Mr. Cooper requires
Standard short sale package plus Mr. Cooper's hardship affidavit form. They flag missing or stale documentation aggressively — anything older than 90 days at any point gets a refresh request that pauses the file.
Common challenges with Mr. Cooper
Communication. Mr. Cooper's volume means individual negotiators can be slow to respond to email. Phone follow-up every 5–7 business days keeps the file moving. Get the negotiator's direct line on day one.
Programs Mr. Cooper participates in
Active HAFA participation (when investor allows), FHA PFS, VA Compromise Sale. Mr. Cooper is one of the more flexible servicers on relocation assistance.
Mr. Cooper-specific quirks worth knowing
Loans transferred TO Mr. Cooper from other servicers retain their original investor and program — meaning a loan transferred from Wells Fargo still follows Fannie Mae rules if that's the investor. Knowing the investor (look at your monthly statement) is more useful than knowing the servicer.
Servicing platform: Mr. Cooper proprietary / ICE Mortgage Technology
Legal name: Mr. Cooper Group / Nationstar Mortgage LLC
Educational information about Mr. Cooper's general short sale practices in Arizona. Specific approval terms vary by file. Not legal, tax, or financial advice. Talk to a licensed Arizona attorney or HUD-approved counselor about your specific situation. I am not affiliated with Mr. Cooper.